Help
Shipping & returns
The short version of our policy. The full policy is linked at the bottom.
Shipping
- Free Economy shipping to US addresses.
- Orders are processed in 1–3 business days. Orders placed before 2pm on a weekday usually leave the same day.
- Economy: 5–10 business days.
- You’ll get a tracking link by email as soon as your order ships.
Returns
- Free returns on unopened jars within 15 days of delivery. Changed your mind? Email contact@nueblu.co within 15 days of delivery with your order number to request a refund. The jar needs to be unopened, with its seal intact. We’ll reply within 2 business days with a return number and return instructions.
- Once your return reaches us, we refund what you paid to your original payment method.
- Because we can only take back unopened jars, please check that NueBlū is right for you before you order. Our safety page explains who shouldn’t take it.
Damaged, wrong or lost orders
- Damaged on arrival: email a photo within 7 days of delivery and we’ll replace it or refund you, whichever you prefer.
- Wrong item: tell us within 14 days of delivery and we’ll send the right product, or refund you.
- Lost: if tracking hasn’t moved 5 business days after the expected date, email us and we’ll reship or refund.
Cancelling
Free, any time before your order ships. Email contact@nueblu.co with “Order cancellation” and your order number.
Refund timing
Once approved: 5–10 business days to a card, 3–5 to PayPal or a digital wallet.